Questions at the counter
Frequently asked questions
Brief replies to what callers ask us most. If yours is not here, call.
- Straight answers about drains, heaters and sewers
- What to do before we arrive
- How city programs and permits work
- Anything else: one call away
- Licensed, insured trade work (details confirmed when you call)
- Diagnosis before anything is cut
- Emergency calls taken
- Etobicoke and the west end
Booking and service
How do I book a plumber?
Call (365) 413-9789. We arrange all work by phone so you can speak with someone who understands plumbing.
Do you have an online form?
No. We prefer to talk with you directly; it is faster and clearer for plumbing problems.
Which areas do you serve?
All of Etobicoke, from the lakeshore to the north end, and some nearby communities like Weston and Lakeview.
Do you work on condos?
Yes, for in-suite plumbing. We coordinate with building management when shut-offs or access are needed.
Emergencies
A pipe just burst. What is step one?
Close the main valve first; it is usually at the front basement wall near the meter. Then call.
Sewage is coming up the floor drain. What now?
Stop using water in the house. The main line or city sewer may be blocked. Call us; if the city sewer is backing up, report it to 311.
My main valve will not turn. What can I do?
Leave it alone and ring us; the city is able to close the water at the curb stop, and we can replace the valve.
Water heaters
Can you swap out a leased water heater?
Rental tanks are usually serviced by whoever owns the tank. Read your contract before replacing; there may be return terms.
Should I choose tank or tankless?
It depends on your household, gas supply and venting. We can assess and explain the options.
Why is there water under my tank?
Three usual sources: the T&P valve discharging, a weeping connection on top, or the steel shell itself rusting through. Only the last one means a new heater.
Drains and sewers
Do you use chemical drain cleaners?
No. We clear drains mechanically with cables or water jetting, which is safer for pipes.
Why do my drains back up every autumn?
Often tree roots in clay sewer laterals. A camera inspection confirms it.
Does a backwater valve need a permit?
Yes, in Toronto. Ask the city what support is on offer right now.